Frequently Asked Questions
What is your return policy?
StripdoorsOnline does not accept returns on strip doors or hardware, as the materials are custom manufactured for your unique application and cannot be resold. Please be sure to double check opening sizes and dimensions prior to placing your order.
Stock items such as bulk PVC roll goods are returnable, with a 50% re-stocking fee. The customer is responsible for return freight charges. The material must be returned in new, unused condition and is subject to inspection for damage prior to a refund being issued.
What if I am tax exempt?
If you have a tax exemption certificate, please email it to email@example.com or fax to 800-245-7045 (Attn: Tom). Otherwise, tax may be added, depending on your state requirements.
What is the lead time?
StripdoorsOnline.com works to keep lead times to a minimum. In-stock products such as bulk roll goods generally ship within 1 business day.
We do not guarantee lead times, and cannot control volume which may affect standard lead times. We will provide an estimated ship date and confirm your actual ship date via e-mail.
Our target lead times for the following products are:
- Strip Doors – If order received by 12:00 PM EST. will ship next day
- Strip Door Brackets and Replacement Strips – If order received by 12:00 PM EST. will ship next day
- PVC Roll Goods – If order received by 12:00 PM EST. will ship next day
- Air Doors – If order received by 12:00 PM EST. will ship next day
- Night Covers – Will ship in 3 days
- Reach Through Strips – Will ship in 3 days
- Clear Flexible Door – Will ship in 1 week
- Industrial Curtain – Will ship in 1 week
Large quantities may require additional lead times.
What are the shipping methods?
We typically ship via UPS Ground unless the order weighs enough to economically ship via a light truck load service (products weighing 150 lbs. or more). We will always ship using the most cost effective service for your order.
We are not responsible for unloading products at a job site. Shipments that are refused due to early shipment, incorrect address, or unavailable labor to off-load material will result in additional freight charges which are the responsibility of the purchaser. Products shipped are F.O.B. factory.
Can I Use My FedEx or UPS Account for Shipping?
Yes - If you process the order, you will initially be charged for freight, but if you type your FedEx or UPS account info in the comments section, we'll refund the freight price to your credit card.
What is the fire rating?
Our vinyl strip materials meet the minimum requirements of flame resistance established by the California State Fire Marshal for products identified in Section 13115, California Health & Safety Code. For further product specifications please contact us.
Can I trim my PVC strips myself?
Yes, if you need to trim your vinyl strips for any reason, a sharp razor blade or scissors can be used without damaging the structural integrity of the strips.
What if my strips are sticking together?
We highly recommend using our Loc-Rib strips in applications where sticking is a concern (especially in hot/humid climates). The Loc-Rib strips reduce individual strip friction and also preserve strip clarity by absorbing abrasions. For standard strips, you can try using a dry silicone spray lubricant which can be found at your local hardware store.
Do you have any suggestions on the installation/overlap we should use for our horse barn?
We recommend low temp loc rib strips, 12" wide strips, .120" thick, 2" overlap, threaded post mount (in jamb or flat wall depending on your preference). This spec will allow the strips to hold up to temperatures from -20 to 160 degrees, and will allow the animals to pass through them easier with the ribs preventing the strips from sticking to each other as much (especially during the warmer months). If you need more overlap after you initially install the strips to help with any very windy conditions, we also offer individual replacement strips you can purchase to increase the overlap.
How soon would I receive roll goods?
We have the rolls in stock (non-perforated) to ship.
If you need them perforated, there's a 2 day lead time.