Return Policy

Should you need to reach us with questions about your order or for any other reason, you may do so at:

Email: requests@stripdoorsonline.com

Phone: 800.395.8704

Returns

Stripdoors Online does not accept returns on strip doors or hardware, as the materials are custom manufactured for your unique application and cannot be resold. Please be sure to double check opening sizes and dimensions prior to placing your order.

Stock items such as bulk PVC roll goods are returnable, with a 50% re-stocking fee. The customer is responsible for return freight charges. The material must be returned in new, unused condition and is subject to inspection for damage prior to a refund being issued.

If the product is damaged or malfunctioning, please call Stripdoors Online.com to discuss instructions on returning your product(s) and sending you a replacement. If you think the product is damaged due to shipping, please be sure to sign the delivery receipt – DAMAGED.

Please note you must first call 800.395.8704 to receive an "RGA" (Return Good Authorization Number) in order for us to properly process your return.